Bowlero Fullerton

Terrible! It was a terrible experience. I've been to many other Bowlero locations, and this one was the worst. On January 1st, I visited with my family of six. They assigned us two lanes, 24 and 25. During our first game, our balls got stuck behind the pins. We asked for help at the front desk and spoke to an employee who called someone to address the issue. But our frustration mounted as the balls got stuck again. We returned to the front desk for assistance, played for a few minutes, and yet again, the balls got stuck. This cycle continued, and it seemed only our lanes had this problem. I was extremely frustrated. If I were working there, I would have apologized to the customers and offered compensation for wasting their time and ruining their experience. Disheartened by the poor service affecting our mood, we decided to stop during the second game and requested a refund. The employee called the manager, a lady with glasses, who didn't say anything but offered us different lanes. I immediately declined, insisting on a refund due to the extensive time wasted waiting in line and seeking help for the stuck balls. She agreed to refund the second game, which we had barely started; we had only rolled three balls. The service was very poor, and the manager's disrespectful and unkind attitude was unacceptable. We will never visit this location again!

I visited this place for the first time with my kids and it left us with such wonderful memories that I had to write a review. First off, during check-in, Jeri assisted us and she was incredibly kind and friendly. She took care of finding the right shoe sizes for my kids which was greatly appreciated. Anicia, who works at the bar, was not only proficient in serving the customers but was also very courteous. Alyssa personally came over to take our orders and always checked if we needed anything, which I was truly thankful for. I thought it was just a bowling alley, but the service was outstanding and I left very satisfied.

Avoid these lanes at all costs if you dont want your ball to be completely destroyed... so I've given this place so many tries and I can officially say I will never bowl here again.. this is the second ball in a month to get completely destroyed by ball return and my first one was returned "repaired" but looked exactly the same this place is a joke and machines are absolute dinosaurs avoid it trust me

Wehosted my daughter's birthday here. Staff was super helpful and friendly. They made everything super easy. They kept ob checking on us and kept our food and drinks stocked up. The facility was clean and everything seemed orderly. The lines were moving fast and there were multiple people behind the counter. Very kid friendly, I felt safe with out kids there. We look forward to our next visit and plan to make this one of our regular family places.